Mercy University's Personal Translator online course provides comprehensive training for individuals interested in mastering English-Spanish translation. This program equips you with the foundational skills needed to excel as a professional translator and prepares you for the American Translators Association (ATA) certification exam.

What You Will Learn

• Professional techniques for translating between English and Spanish
• Skills to reduce interference and maintain grammatical integrity in translations
• Methods for adapting content across cultural contexts (localization)
• Preparation for the ATA certification exam, enhancing your credentials in translation

Mercy University's Customer Experience (CX) online course, offered through CERTIFi in collaboration with Zschool, provides you with the skills needed to stand out. This program teaches you how to create powerful brand experiences that drive customer loyalty, boost revenue, and reduce costs. You’ll develop a customer-focused perspective to help your organization view its services through the customer’s eyes.

About the CX Program
Designed by industry experts, the CERTIFi Customer Experience Program offers practical tools for those in this rapidly expanding field. You’ll begin with a CX maturity assessment and move through vision creation, goal setting, persona and journey design, empathy mapping, and cultural engagement. This hands-on, interactive course emphasizes real-world application, equipping you with essential skills to implement immediately.

CX Curriculum
The program’s interdisciplinary curriculum is structured to build your ability to analyze, design, and deliver impactful customer experiences. Each module provides tools to develop strategies, with access to a complete toolkit including over 60 workshop booklets, team activities, templates, assessments, planning guides, and culture posters.

Throughout the program, you’ll work on real projects, applying insights to your challenges. By the end, you’ll have a comprehensive Customer Experience Portfolio, ready with solutions to implement in your workplace for immediate impact.

12-Week Orthopaedic Extremities and Orthopaedic Reconstruction & Trauma Program Starting 1/20/25 in NYC

Objective and Description

The objective of this program is to prepare the student with the training and skill set needed to obtain an entry level employment opportunity within medical device sales. Graduates are employable throughout the United States. This program allows the student the option to participate in both our Orthopaedic Extremities and Orthopaedic Reconstruction & Trauma curriculum over 3 weeks online at home and 9 weeks on campus with our training staff. During the 3 weeks at home, students will receive extensive instruction covering basic anatomy and orthopaedic vocabulary.

Students will also master the objectives of industry guidelines in HIPAA, AdvaMed, O.R. etiquette and protocol. During the 12-week period the student will become proficient in Orthobiologics, medical terminology and the pathology common to foot, ankle, hand, wrist, shoulder and elbow as well as reconstruction of the hip, knee and trauma procedures.

Sales Methodologies & Techniques, a proprietary program designed for Medical Sales Professionals, is taught by our sales instructors who will guide course participants through numerous specific sales scenarios that medical device representatives frequently encounter. In addition, students will have the opportunity to participate in sawbone exercises and surgical education. The schedule is tentative and subject to change depending upon the progress of the class. A course syllabus will be distributed prior to the start of class. Weekly review of assigned work and an open discussion of the assignments will be conducted. Page 10 |29 Mercy University, Powered by Medical Sales College 2024 Catalog Upon successful completion of this program, the student will receive a Certificate of Completion in Orthopaedic Extremities and Orthopaedic Reconstruction & Trauma.

The following is an overview of content taught within this program:

● Professional Representative Certification (PRC) ● Regenerative Medicine/Biologics ● Sales Methodology & Training ● Specialty Curriculum (Orthopaedic Extremities and Orthopaedic Reconstruction & Trauma) ● Business Development & Placement Services

Mercy University's Registered Behavior Technician (RBT) online course provides essential training for individuals looking to enter a field that supports behavioral intervention across diverse industries.

What You Will Learn

• Summarize the key responsibilities of a Registered Behavior Technician.
• Collect and represent behavior data graphically for analysis.
• Identify motivations and reinforcers through assessment.
• Apply behavior analytic interventions based on observation and documentation.
• Uphold ethical standards to respect the rights and dignity of learners.

How You Will Benefit

• Receive a 40-hour training certificate, fulfilling certification and competency assessment requirements.
• Access guidance and feedback from a Board-Certified Behavior Analyst (BCBA).
• Gain real-time feedback and targeted remediation on competency tasks throughout the course.

Mercy University's Pharmacy Technician online course prepares individuals for a rewarding career assisting pharmacists with medication packing and distribution. This comprehensive training combines online instruction with hands-on practice, equipping students with the essential skills and knowledge to succeed in entry-level pharmacy technician roles.

What You Will Learn

• Comprehensive understanding of the pharmacy technician role, including key professional and communication skills
• Familiarity with pharmacy regulations and standards to ensure patient safety and proper medication handling
• Practical skills in medication processing, prescription interpretation, and dosage accuracy
• Knowledge of medication storage guidelines and quality assurance practices within the pharmacy setting

How You Will Benefit

• Gain the confidence and expertise to excel as a pharmacy technician
• Engage in hands-on learning through an online lab module, with practical experience in order processing and medication sourcing
• Access a comprehensive work experience guide, with support from a dedicated team to help prepare you for certification
• Prepare for the PTCE exam and earn the Certified Pharmacy Technician (CPhT) credential, enhancing your employability in a high-demand field

Mercy University's Clinical Medical Assisting hybrid program combines administrative and clinical abilities, preparing you to manage patient histories and collect vital signs. Students will study anatomy, physiology, pharmacology, and nutrition, as well as best practices for patient interactions and teamwork in a medical context.

Program Details

• Duration: 12-week program, including a mandatory 108-hour externship.
• Career Preparation: Completion of the program qualifies you for roles such as Clinical Medical Assistant.
• Certification Exam: This program prepares you for the Clinical Medical Assistant (CCMA) certification exam through the National Healthcareer Association.
• Expert Instruction: Classes are led by a qualified faculty member with relevant expertise.

Mercy University's Master Remote Work Certification is ideal for professionals looking to develop or enhance their remote work capabilities and for leaders aiming to create a supportive, productive remote work environment. This online comprehensive certification consists of three main components: Workplaceless Remote Work Certification, Leadplaceless® virtual leadership training, and Goplaceless® remote strategy development. These classes give the fundamental knowledge, leadership practices, and strategic planning required to prosper in a remote-first society.

Certificate Includes

Workplaceless Remote Work Certification
This flagship program establishes a foundation for effective remote work by developing essential skills for success in distributed teams. The course includes videos, case studies, interactive elements, and simulations.

Goplaceless®
Ideal for executives, leaders, and change agents responsible for enabling remote work, Goplaceless® provides a framework to create a shared vision, identify organizational remote needs, and establish a remote action plan.

Leadplaceless®
Leadplaceless® virtual leadership training empowers leaders to foster a flexible and resilient remote culture. This 3-hour asynchronous course guides learners from knowledge acquisition to team impact. By practicing async skill-building and adopting new behaviors, learners gain confidence and see immediate results that contribute to lasting organizational change.

Mercy University's Strategic AI for HR online course provides HR professionals with advanced skills and knowledge to integrate AI-driven strategies into human resource practices. This course combines thought leadership, strategic frameworks, and interactive peer discussions to equip you with actionable insights for your organization.

Strategic AI in HR Curriculum
The eight-module curriculum is led by industry experts who bring real-world expertise and guidance. Through a blend of theoretical and practical learning, you’ll gain strategic insights into the use of AI in HR, covering innovative frameworks and best practices that address current industry challenges.

By the end of the course, you’ll have knowledge and implementation-ready plans to drive AI initiatives in HR, along with a certificate showcasing your commitment to professional development in this rapidly evolving field.

Mercy University's Certified Nursing Assistant (CNA) hybrid program provides essential training for individuals interested in supporting patients under the supervision of Registered Nurses (RNs) or Licensed Practical/Vocational Nurses (LPNs/LVNs). CNAs offer hands-on care and assist patients with daily needs, such as bathing, dressing, eating, and mobility. They also play a crucial role in observing and reporting patient conditions, taking vital signs, and collaborating with other healthcare team members.

Program Details

• Online- Hybrid Learning: Flexible 1–3 hours per day, allowing you to complete coursework at your convenience.
• 6-hour lab sessions bi-weekly for comprehensive skill practice.
• Live Online Sessions: Weekly live sessions led by an instructor to review course concepts, answer questions, and provide additional support.
• Externship: A 30-hour externship after completing coursework, providing practical experience in a healthcare setting.

This program prepares graduates for the New York State (NYS) Nursing Home Nurse Aide Competency Examination, equipping them with the skills required for a rewarding career as a Certified Nursing Assistant.

Mercy University's CERTIFi Medical Billing and Coding online course offers specialized instruction to equip students with essential skills for accurately reviewing medical records and coding diagnoses, procedures, medications, and equipment associated with patient care. This in-depth training prepares you to play a key role in healthcare, ensuring efficient management of patient records and financial transactions.

Course Details

• Led by experienced faculty from Mercy University’s Health Services department.
• Prepares you for the Certified Billing & Coding Specialist (CBCS) exam through the National Healthcareer Association.
• Complete certification in just 12 weeks

Mercy University's Digital Marketing Strategist online course is rapidly expanding worldwide as more consumers engage with brands online. Organizations are increasingly utilizing strategies such as paid advertising, email marketing, and SEO to attract new audiences. This course equips you with the skills to plan and execute effective digital marketing campaigns, helping you make an impact in this fast-growing field.

What You Will Learn

• Core concepts of digital marketing, including email marketing and pay-per-click (PPC) advertising.
• Content marketing techniques, such as SEO, copywriting, and managing editorial calendars.
• Campaign management essentials, including budget planning, strategy development, and execution.

How You Will Benefit

• Boost your employability with a comprehensive understanding of sales strategy.
• Master customer experience management to increase sales, earn positive reviews, and create a sustainable sales loop.
• Enhance your customer relationship management (CRM) skills.
• Gain the expertise needed to pursue roles in sales management and digital marketing.

Mercy University's Cannabis Education: The Business of Cannabis certificate online course, offered in partnership with Green Flower, provides a comprehensive foundation for those pursuing a career in the cannabis or hemp industries. In a field known for its complexity and constant evolution, this program equips you with essential knowledge and skills to navigate and succeed in the cannabis industry.

With a focus on critical business areas such as risk assessment, operational scaling, and regulatory compliance, you’ll gain a strategic and entrepreneurial outlook that prepares you for real-world challenges in the industry.

Program Courses

Cannabis 101: History and Practice Across Industries
An in-depth introduction to cannabis history, culture, and industry practices. Topics range from the botany of cannabis to business fundamentals, including Cannabis Law, FDA regulations, and common challenges for cannabis enterprises.

The Business of Cannabis I: Seed to Sale
This course provides a broad overview of cannabis business operations, covering essential aspects such as cultivation, processing, manufacturing, and distribution. Learn the fundamentals of setting up labs, ethical retail practices, and securing licenses.

The Business of Cannabis II: Scaling Operations
A deep dive into advanced business topics, this course covers the complexities of scaling a cannabis business, including compliance, marketing, finance, and human resources. Students complete a business portfolio with project management tools, risk analyses, financial reports, and case studies.

Mercy University's CERTIFi Women in Leadership Program is designed to empower women with the skills, strategies, and insights needed to excel in leadership roles. This online course provides a platform for women to develop essential interpersonal and strategic abilities, with a focus on navigating organizational influence, breaking barriers, and fostering positive change.

About the Women in Leadership Program
Created by industry experts, this interactive program covers key areas including personal leadership assessments, team building, negotiation tactics, and enhancing organizational culture. Participants will engage in hands-on activities, and peer discussions, and receive practical tools to implement in their leadership journey.

Women in Leadership Curriculum
The program’s interdisciplinary curriculum includes eight modules led by industry professionals. Each module offers thought leadership, frameworks, and resources like workbooks, eBooks, assessments, and motivational tools to support goal-setting and value-driven culture.

Mercy University's Distributed Workforce Management Certification prepares professionals to lead in a rapidly evolving workplace. This online course provides the essential tools to help you build a comprehensive playbook for effectively managing remote teams.

Distributed Workforce Management Courses

• Managing Successful Remote Work Environments Understand the key elements that make remote teams effective. This course explores both the benefits and challenges of remote work environments, offering insights into building productive and cohesive virtual teams.

• Creating and Leading High-Performing Virtual Teams Learn strategies to boost collaboration and performance within remote teams. This course covers expectation-setting between leaders and team members, along with adaptable leadership styles suited for virtual work.

• Building Sustainable, Remote-Friendly Cultures Develop a sustainable culture that supports remote work. You’ll learn about team agreements and draft a foundation to enhance interactions and foster a positive, remote-friendly culture.

Mercy University's Clinical Dental Assistant online course offered in partnership with Ed2Go, provides comprehensive training for those seeking a rewarding career in dental assisting. Dental assistants are vital in patient care, offering support and education, and ensuring a comfortable experience.

After completing the course, you will be able to apply for an externship to get practical clinical experience. Additionally, this program prepares you for certification examinations, such as the Dental Assisting National Board's NELDA or CDA exams, which cover radiography, infection control, and anatomy and physiology. After completing your clinical hours, you will be qualified to take the general assisting exam.

What You Will Learn

• Understand the roles and specialties within a dental team, and explore 12 different dental specialties.
• Gain knowledge of the legal and ethical standards of dental assisting, including HIPAA compliance.
• Learn about deciduous and permanent teeth, their functions, and related dental anatomy and pathology.
• Study infection control practices, transmission routes, and OSHA standards for dental practices.
• Understand the role of the dental assistant in pharmacology, nutrition, and patient care during routine and emergencies.
• Learn to use, care for, and prepare dental instruments for various procedures.
• Master the basics of patient records, including necessary details for dental charting.

Mercy University's Foundations of Plumbing online course provides essential training for those interested in entering the plumbing field. This program equips you with specialized skills and terminology applicable to residential, commercial, and industrial plumbing systems. Additionally, you’ll learn the math, geometry, and physical principles necessary to work on modern plumbing infrastructure.

What You Will Learn

• Plumbing safety basics and procedures for handling materials and equipment
• Functions of components used in piping and water supply systems
• Interpretation and use of specialty construction drawings
• Installation of standard plumbing fixtures
• Identification of piping materials and fixture types for plumbing work
• Essential math calculations, geometry, and plumbing code interpretation for standard services

Mercy University's Personal Interpreter online course equips bilingual individuals with the essential skills to support clear and effective communication across language barriers. This program provides a comprehensive foundation in interpreting techniques, settings, and delivery modes, preparing you for a meaningful career in public services interpreting.

What You Will Learn

• Develop strong communication and listening skills
• Effectively transfer information in multicultural settings
• Acquire interpreting-specific skills like short-term memory retention, shadowing, note-taking, sight-translation, and consecutive interpreting

How You Will Benefit

• Be listed for free in an employer-searchable directory to jump-start your career
• Make a difference in the lives of people needing communication support
• Gain valuable experience in rewarding multicultural settings
• Build the confidence and expertise to pursue a career as a public services interpreter

Mercy University's Certificate Program In Sexuality Education And Disability: Understanding Neurodiversity, Intellectual Disabilities, And Sexual Health offers an intensive certificate program focused on the intersection of sexuality, neurodiversity, and intellectual disabilities. The program provides a unique, inclusive learning experience tailored to support individuals with neurodiversities and intellectual disabilities. This 4-week intensive program includes 24 course hours, granting participants 24 continuing education credits from the American Association of Sexuality Educators, Counselors and Therapists (AASECT) upon completion.

Key Program Details:

• Hybrid Learning Format: Enjoy a blend of 12 hours of live, interactive sessions and 12 hours of pre-recorded expert-led content.
• Course Relevance: Gain accessible, essential knowledge designed to support diverse communities, including individuals with neurodiversities and intellectual disabilities.
• Hands-On Approach: Learn strategies for working with parents and caregivers, and develop customized materials for these populations.

The Cannabis Healthcare and Medicine Certificate online course of Mercy University, offered in partnership with Green Flower, is designed to equip healthcare professionals with credible, expert knowledge in the field of cannabis medicine. This course provides a comprehensive look into the medical properties of cannabis, preparing practitioners to incorporate cannabis expertise into their current practice or pursue a career in cannabis medicine.

With online flexibility, this noncredit course is ideal for working professionals who want to access in-depth cannabis training from experienced educators. Each week’s assignments are instructor-led and can be completed at a time that suits your schedule, allowing you to build expertise and earn a credible qualification.

Program Courses

Cannabis 101: History and Practice Across Industries
This introductory course provides a thorough overview of cannabis across various historical, cultural, and industrial contexts. Covering topics from botany to business, students gain foundational knowledge of Cannabis Law, FDA regulations, and the unique challenges within the industry.

Cannabis Medicine and Healthcare I: Essentials of Cannabis Medicine
This course explores the core principles of cannabis medicine, focusing on foundational knowledge for healthcare applications.

Cannabis Medicine and Healthcare II: Integrated Clinical Practice
This advanced course covers specialized applications of cannabis in healthcare, from managing complex conditions to understanding pharmacology.

Mercy University's Cannabis Agriculture and Horticulture Certificate offers comprehensive training in cannabis cultivation, preparing students for successful careers in this rapidly growing industry.

What You Will Learn

• Master essential cannabis cultivation techniques for both indoor and outdoor environments
• Understand plant genetics, breeding principles, and growth cycle management
• Apply sustainable farming practices and quality control standards
• Develop expertise in post-harvest processing and storage methods
• Implement pest management strategies and plant health optimization
• Navigate industry compliance and regulations effectively

How You Will Benefit

• Earn an industry-recognized certification upon program completion
• Gain hands-on experience through immersive learning opportunities
• Build a professional portfolio showcasing your cultivation expertise
• Learn from industry experts with current field experience
• Access comprehensive training materials and resources
• Develop skills for both commercial and research applications

Mercy University's Certified Ethical Hacker (CEH) Certificate prepares you for a career in cybersecurity through comprehensive training in ethical hacking techniques. In partnership with Ed2Go, this program delivers industry-standard training developed by EC-Council.

What You Will Learn

• Master the five phases of ethical hacking methodology
• Implement advanced hacking tools and detection techniques
• Conduct security assessments and vulnerability testing
• Develop system penetration strategies
• Apply network defense methodologies
• Navigate security protocols and compliance standards

How You Will Benefit

• Receive exam voucher for CEH Exam 312-50
• Gain hands-on experience through practical activities
• Access EC-Council accredited curriculum
• Practice in real-world testing environments
• Enhance career advancement opportunities
• Join a growing field of cybersecurity professionals

Mercy University's Cannabis Compliance and Risk Management Certificate prepares professionals to navigate the complex regulatory landscape of the cannabis industry. This comprehensive program focuses on understanding and mitigating business risks through a proven Cannabis Risk Management Framework.

What You Will Learn

• Develop expertise in cannabis compliance regulations and risk assessment
• Master track and trace systems implementation
• Apply anti-money laundering protocols and procedures
• Implement effective product control and utilization strategies
• Navigate complex regulatory changes and requirements
• Create comprehensive risk management frameworks

How You Will Benefit

• Earn a CERTIFi by Mercy University certificate and digital badge
• Gain preparation for the Certified Commercial Cannabis Professional (CCCP) designation
• Receive one-year complimentary ACCCE membership
• Access industry-specific case studies and practical assignments
• Learn from real-world scenarios and expert instruction
• Build a foundation for a career in cannabis compliance

Mercy University's Career Academy by CERTIFi provides flexible online learning opportunities through Coursera's extensive technology and business curriculum.

What You Will Learn

• Develop in-demand technical and digital skills
• Master software engineering fundamentals
• Apply data science and analytics concepts
• Create effective UX design solutions
• Implement project management methodologies
• Execute digital marketing strategies

How You Will Benefit

• Access 23 high-value tech courses for six months
• Learn at your own pace through flexible scheduling
• Earn certificates from recognized institutions
• Build professional portfolio and credentials
• Explore multiple career pathways
• Prepare for industry certification exams

Mercy University's Cybersecurity Bootcamp Certificate equips you with essential skills for a thriving career in cybersecurity through comprehensive, practical training. Offered in collaboration with Ed2Go, a respected online education provider serving students across 50 states and 16+ countries, this program delivers industry-relevant cybersecurity education.

What You Will Learn

• Master fundamental cybersecurity concepts and develop crucial skills to protect organizational data from evolving cyber threats and sophisticated attacks
• Gain practical experience with industry-standard security tools and technologies while learning to identify and mitigate various system vulnerabilities
• Understand critical security protocols, risk assessment methodologies, and incident response procedures through hands-on training scenarios
• Learn essential digital forensics techniques and investigation strategies to analyze and respond to cybersecurity incidents effectively
• Develop expertise in penetration testing and vulnerability analysis to strengthen organizational security postures
• Study compliance frameworks and security standards that govern modern cybersecurity practices

The Certificate Program in Revenue Cycle Administration at Mercy University provides vital skills for managing the financial operations within healthcare facilities. This program equips you with a solid understanding of the financial processes used in claims management and payment operations, an essential area for maintaining effective healthcare services.

Program Overview

This certificate program spans six modules, each designed to build your expertise in revenue cycle management. Students typically engage in interactive learning for 6 to 10 hours per week and benefit from ongoing academic support throughout the program.