Mercy University's Customer Experience (CX) online course, offered through CERTIFi in collaboration with Zschool, provides you with the skills needed to stand out. This program teaches you how to create powerful brand experiences that drive customer loyalty, boost revenue, and reduce costs. You’ll develop a customer-focused perspective to help your organization view its services through the customer’s eyes.

About the CX Program
Designed by industry experts, the CERTIFi Customer Experience Program offers practical tools for those in this rapidly expanding field. You’ll begin with a CX maturity assessment and move through vision creation, goal setting, persona and journey design, empathy mapping, and cultural engagement. This hands-on, interactive course emphasizes real-world application, equipping you with essential skills to implement immediately.

CX Curriculum
The program’s interdisciplinary curriculum is structured to build your ability to analyze, design, and deliver impactful customer experiences. Each module provides tools to develop strategies, with access to a complete toolkit including over 60 workshop booklets, team activities, templates, assessments, planning guides, and culture posters.

Throughout the program, you’ll work on real projects, applying insights to your challenges. By the end, you’ll have a comprehensive Customer Experience Portfolio, ready with solutions to implement in your workplace for immediate impact.