Looking to break into IT? The Computer User Support Specialist Program prepares you for the most in-demand certifications for entry-level IT roles.

About the program:

• Target certifications: ITIL® 4 Foundation, CompTIA A+, CompTIA Network+, and CompTIA Security+
• Industry experience required: None
• Job outlook: Average salary $57,910 per year according to Salary.com (2023)
• Length: 10 weeks
• Payment options available: State financial aid, military funding, and loans available for those who qualify

Topics covered:

1. Networking: Learn the essentials of networking, a fundamental skill in the IT industry.
2. Basic Network Security: Understand the basics of network security, a critical aspect of IT support.
3. ITIL® Foundation: Gain knowledge and skills in ITIL®, a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of businesses.
4. Preparation for Certification Exams: The program prepares participants for certification exams, including ITIL® Foundation, CompTIA A+, Network+, and Security+.

Funding options (for those who qualify):

• Workforce Innovation and Opportunity Act (WIOA) Adult and Dislocated Worker Program
• ACI Learning Scholarships
• Post 9/11 GI Bill® Education Program
• Trade Adjustment Assistance (TAA)
• Veteran Employment Through Technology Education Courses (VET TEC)
• Ascent Student Loan

Looking to break into cybersecurity? The Information Security Analyst Program covers various aspects of cyber network defense, including prevention, reaction, and retrospection. Students learn advanced techniques such as perimeter defense, hacking, forensics, and intrusion prevention.

About this program:

• Length: 6 weeks
• Prerequisites required: No requirements, though students should have some experience with computer networks. CompTIA A+ and CompTIA Network+ certifications may help as well
• Level: Intermediate
• How is this class taught?: Through instruction, hands-on labs, quizzes, group discussion, and more
• Job outlook: Average salary $107,626 according to Salary.com (2023)

Targeted Certifications: Upon completion of the program, participants are prepared for the following certifications:

• CompTIA Security+
• Certified Network Defender (CND)
• Certified Ethical Hacker (CEH)

The Project Management Professional (PMP) program is designed for individuals aspiring to become PMPs, leading projects globally. PMPs are found leading projects in various countries and industries, making this certification truly global. PMP certification signifies proficiency in the global language of project management and connects individuals to a worldwide community of professionals, organizations, and experts. This course offers an intensive review of the topics tested in the Project Management Institute's PMP certification, covering the nine knowledge areas and five process groups outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide).

The CompTIA Network+ program is designed for individuals with existing user-level knowledge and experience with personal computer operating systems and networks. It presents fundamental skills and concepts necessary for various networking careers. If pursuing a CompTIA technical certification path, the CompTIA A+ certification is recommended before preparing for the CompTIA Network+ certification. This program is particularly beneficial for those with job duties involving network troubleshooting, installation, maintenance, or those preparing for network-related careers, providing essential background knowledge and skills for success.

Course Objectives:

Participants in the CompTIA Network+ program will learn to:

1. Networking Fundamentals: Define basic networking concepts, including network services, physical connections, topologies and architecture, and cloud connectivity.
2. Network Implementations: Define routing technologies and networking devices; deploy Ethernet solutions and configure wireless technologies.
3. Network Operations: Summarize monitor techniques to optimize networks to ensure business continuity.
4. Network Security: Define security concepts and network attacks to harden networks against threats.
5. Network Troubleshooting: Define troubleshooting techniques for common cable, connectivity, and software issues related to networking.

The Cisco Solutions: Implementation and Administration (CCNA 200-301) program is designed for individuals with existing user-level knowledge and experience with computing and networking. It aims to provide the knowledge and skills expected of an entry-level network administrator, addressing the content described in the exam objectives for the Certified Cisco Network Administrator (CCNA) certification. This program serves as the first step into the world of Cisco certification and is suitable for those pursuing a Cisco technical certification path.

Program Outline:

• CCNA 1: Certified Cisco Network Administrator, CCNA Part 1
  • Clock Hours: 40 (20 Lecture / 20 Lab)
• CCNA 2: Certified Cisco Network Administrator, CCNA Part 2
  • Clock Hours: 40 (20 Lecture / 20 Lab)

The CompTIA Security+ program is designed for individuals whose job responsibilities involve securing network services, devices, and traffic in an organization. It is also suitable for those preparing for the CompTIA Security+ certification. This course builds on the participant's knowledge of security fundamentals, networks, and organizational security, providing the specific skills required to implement basic security services on any type of computer network. The program not only prepares individuals for the certification but also equips them with practical skills demanded in the field of computer security.

Course Objectives:

Participants in the CompTIA Security+ program will learn to:

1. Define the risk of various threats to information security.
2. Apply techniques to detect vulnerabilities and implement security.
3. Define cryptographic solutions in the organization.
4. Summarize access levels and appropriate security at an operational/organizational level.
5. Outline security incidents and responses.

The Network Support Specialist Program, offered by ACI Learning, is designed to provide comprehensive networking training for individuals seeking to start or advance their careers in IT networking. The program equips students with the knowledge and skills necessary to pursue certifications such as CCNA, CompTIA Security+, and CompTIA Network+. All courses in the program are recommended for college credit by ACE Career Services Support, making it a valuable educational investment. The program is also eligible for VA Tuition Benefits, and the cost of one exam voucher is covered by ACI Learning for each course.

Key Learning Areas: The program covers essential networking topics and prepares students for industry-recognized certifications, including:

• CompTIA Network+
• CompTIA Security+
• CCNA (Cisco Certified Network Associate)

Targeted Certifications: Upon completion of the program, participants are prepared to pursue the following certifications:

• CompTIA Network+
• CompTIA Security+
• CCNA (Cisco Certified Network Associate)

This course is designed for individuals who have completed the prerequisites and possess the necessary years of experience in the field of information security. The program aims to solidify the knowledge requirements for today's security professionals, addressing the essential elements of the eight domains that constitute the Common Body of Knowledge (CBK)® for information systems security professionals. With a job-related approach to the security process, the course provides a framework to prepare for CISSP certification, which is recognized as a premier certification for information systems security professionals.

The CISSP program is continually updated to ensure relevance in the evolving security landscape. Sponsored by the International Information Systems Security Certification Consortium, Inc. (ISC)², the certification defines eight security domains that establish industry standards for information systems security professionals. The course equips participants with the skills and knowledge necessary to master these domains, enhancing credibility and success in the information systems security field.

The Senior Technology Project Manager Program, offered by ACI Learning, is structured around three key credentials: The PMI® Project Management Professional (PMP®), Certified Associate in Project Management (CAPM®), and ITIL® Foundation. Recognized globally and in high demand, the PMP® certification signifies the competency to lead and direct projects effectively. The program is designed to provide a comprehensive understanding of project management principles, preparing participants for these prestigious certifications. All courses in the program are recommended for college credit by ACE Career Services Support, making it a valuable educational investment. The program is eligible for VA Tuition Benefits, and the cost of one exam voucher is covered by ACI Learning for each course.

Key Learning Areas: The program covers the following targeted certifications:

• ITIL® 4 Foundation
• Project Management Professional (PMP®)
• Certified Associate in Project Management (CAPM®)

Targeted Certifications: Upon completion of the program, participants are prepared to achieve the following certifications:

• ITIL® 4 Foundation
• Project Management Professional (PMP®)
• Certified Associate in Project Management (CAPM®)

The ITIL Foundations program is designed to prepare participants for the ITIL Foundation certification, offering an introduction to the fundamental concepts used in IT service management. The course equips individuals with essential skills and information required to lead and manage an IT business service throughout its lifecycle. Managing IT services in the workplace can be complex due to organizational differences, and this course focuses on providing business-focused leadership and management skills to ensure the delivery of valuable services perceived positively by customers.

Course Objectives:

Participants in the ITIL Foundations program will learn to:

• Describe the history and basic concepts of ITIL.
• Describe Service Strategy in the IT Service Lifecycle.
• Describe Service Design in the IT Service Lifecycle.
• Describe Service Transition in the IT Service Lifecycle.
• Describe Service Operation in the IT Service Lifecycle.
• Describe the various functions of the Service Operation Lifecycle in the IT Service Lifecycle.
• Describe Continual Service Improvement in the IT Service Lifecycle.