About
The ITIL Foundations program is designed to prepare participants for the ITIL Foundation certification, offering an introduction to the fundamental concepts used in IT service management. The course equips individuals with essential skills and information required to lead and manage an IT business service throughout its lifecycle. Managing IT services in the workplace can be complex due to organizational differences, and this course focuses on providing business-focused leadership and management skills to ensure the delivery of valuable services perceived positively by customers.
Course Objectives:
Participants in the ITIL Foundations program will learn to:
- Describe the history and basic concepts of ITIL.
- Describe Service Strategy in the IT Service Lifecycle.
- Describe Service Design in the IT Service Lifecycle.
- Describe Service Transition in the IT Service Lifecycle.
- Describe Service Operation in the IT Service Lifecycle.
- Describe the various functions of the Service Operation Lifecycle in the IT Service Lifecycle.
- Describe Continual Service Improvement in the IT Service Lifecycle.
Organization
ACI Learning Tech Academy
ACI Learning Tech Academy, referred to as "The School," offers job training programs to quickly address skill gaps and enhance technical and managerial performance. The institution focuses on providing high-quality training with state-of-the-art technology and equipment. Instructors at the school meet minimum certification standards in their specialties. As an Authorized Training Partner for Microsoft, EC-Council, and CompTIA, The School contributes to creating a proficient workforce for businesses across various sizes and industries.