Acquire and build-on the essential skills and knowledge needed to thrive in today's dynamic office environments. This comprehensive program blends theoretical learning with practical hands-on experience to prepare students for a wide range of administrative roles in various industries. In this 216-hour program, students will gain certification level skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and knowledge of office management systems and procedures. In addition, this course will teach students how to organize and schedule appointments using software, draft letters, emails and other communications, prepare reports and presentations, plan meetings, and manage other general administrative activities. Students will also learn QuickBooks and remote workplace meeting tools such as Zoom, MS Teams, and GoToMeeting. An essential aspect of business begins with social interactions; the customer service course will explore diversity, implicit bias, and other social ideas that often lead to miscommunication in the workplace.