The Mandatory Department of Homeless Shelters Local Law 124 Training will include:

• Person-centered – An approach tailored to each client. Requires an empathetic, nonjudgmental manner to promote dignity and respect. Being person-centered involves meeting people where they are and solving problems together. It acknowledges the expertise clients have when it comes to their own lived experience.

• Strengths-based – An approach that values a person’s knowledge, skills, and abilities, while encouraging them to use their experience, resources, and connections. The focus is on hope, opportunity, and what people can do rather than what they can’t.

• Trauma-informed – An approach that recognizes the prevalence of trauma and emphasizes the importance of creating physical, psychological, and emotional safety for survivors. It focuses on what happened to a person rather than what is wrong with them.

• De-escalation – A technique used to stabilize a situation by using calm communication. The goal is to reduce tension between parties and find solutions to conflict.

• Sound Judgment - Using best judgment (based on supervisory guidance, agency procedures, and training) when gathering information to make deliberate unbiased decisions.

• Static Patrol – Security personal assigned to a fixed (i.e., stationary) location.