This IT Support Technician Certificate of Achievement program provides training and skills in preparation for immediate employment on a computer help desk or support desk in a variety of organizations, as well as to support computer users in the retail environment. It provides skills needed for career entry in this information technology employment area.  The certificate is designed to prepare students for an entry-level position as a Help or Support Desk Specialist in the field of information technology. Program completers can obtain positions in any organization, in IT service organizations, and in computer retail stores. This certificate is designed as an entry-level certificate program, which can also lead to the department’s PC Support and Network Management Certificate.