About
Students will learn a usable process for developing the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. This program will examine the importance of customer service, understanding customer behavior, techniques for handling difficult customers, time management, and use of professional communication skills.
Organization
Rochester Educational Opportunity Center
SUNY Brockport
Publicly recognized and headquartered in Brockport, NY, SUNY Brockport is an inclusive learning community that inspires excellence through growth, engagement, and transformation. Its affiliated Rochester Educational Opportunity Center (REOC) offers tuition-free vocational programs, including Phlebotomy Technician, Welding, Cosmetology, and Practical Nursing, emphasizing accessible career pathways and quick entry into the workforce without debt. The Phlebotomy program is an in-person, 6-week course designed to prepare students for a healthcare career, supported by a community-focused institution that celebrates student success and offers alumni achievements to inspire.
Highlights:
- Nationally recognized, selective public institution
- Inclusive learning community
- Strong community engagement and collaboration
- Tuition-free career-focused programs through REOC
- Emphasis on accessible career pathways and quick entry into the workforce
- Supportive learning environment with alumni success stories