About
Students will learn a usable process for developing the skills, attitudes and thinking patterns needed to win customer satisfaction and loyalty. This program will examine the importance of customer service, understanding customer behavior, techniques for handling difficult customers, time management, and use of professional communication skills.
Organization
Rochester Educational Opportunity Center
Rochester Educational Opportunity Center is an educational institution in Rochester, New York, providing career preparation in health care, occupational trades, business and IT, and early childhood development. Its occupational training includes Medical Administrative Assistant, Nursing Assistant, Practical Nursing, Phlebotomy, Auto Technician, and Culinary Arts, among others. The center organizes offerings into Health Care, Occupational Trades, Business & IT, Early Childhood Development, and Academic areas. Alongside career-focused programs, it provides college preparation, English for Speakers of Other Languages, High School Equivalency Preparation, and Pre-Vocational Studies. This combination gives the institution both workforce-oriented training and preparation-oriented coursework within its broader educational offerings.