About
This course provides training for the skills required to work as a medical administrative assistant. Course topics include electronic medical records, health insurance, basic medical terminology, anatomy and physiology, effective telephone etiquette, appointment scheduling, internal and external customer service, financial records of patients, and preparation of medical reports. Students also gain experience in understanding medical laws and ethics, using effective oral and written communications, handling front-office operations, and assisting physicians and medical staff.
Organization
Durham Technical Community College - Main Campus
Durham Technical Community College is a public college in Durham, North Carolina, with transfer-ready and career-ready education across occupational fields including Certified Nursing Assistant, Computer Aided Design, EKG Technician and Monitoring, Emergency Medical Technician, HVAC, and Pharmacy Technician. Its academic pathways include business and entrepreneurship, building, engineering, and skilled trades, as well as science and math. The college also provides university transfer options alongside career-focused programs, continuing education, and student support services. Durham Tech highlights one-on-one assistance through Student Support Services and connects technical education with workforce-focused opportunities, including apprenticeship activity in maintenance technology, laboratory science, and surgical technology. The institution serves as a setting for both occupational preparation and further academic study.