About
This course provides training for the skills required to work as a medical administrative assistant. Course topics include electronic medical records, health insurance, basic medical terminology, anatomy and physiology, effective telephone etiquette, appointment scheduling, internal and external customer service, financial records of patients, and preparation of medical reports. Students also gain experience in understanding medical laws and ethics, using effective oral and written communications, handling front-office operations, and assisting physicians and medical staff.
Organization
Durham Technical Community College - Main Campus
Durham Technical Community College
Durham Technical Community College, headquartered in Durham, NC, is a higher education institution specializing in technical and career education. With over 60 years of experience, it offers affordable, high-quality education and individualized student support services, providing pathways for both university transfer and immediate career entry. The college operates multiple locations serving Durham and Orange counties and is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC).
Highlights:
- Serves as a springboard to bachelor's degrees through extensive articulation agreements with many four-year institutions
- Offers affordable, high-quality technical and career education
- Strong community focus, including adult literacy programs
- Phlebotomy program is accredited by the American Society of Phlebotomy Technicians
- Phlebotomy program is delivered in a hybrid format, combining online lectures and in-person labs
- Phlebotomy program emphasizes ethics, legalities, and practical skills essential for the profession