What is an IT Support Specialist?

An IT support specialist is a professional responsible for providing technical assistance and troubleshooting to users of computer systems and software. They are the first point of contact for individuals or organizations experiencing issues with their technology, and their primary duties include diagnosing and resolving problems, providing guidance and training, and ensuring the smooth operation of IT systems.

Training Requirements

To become an IT support specialist, you typically need a combination of technical skills and customer service abilities. While a formal degree is not always required, many employers prefer candidates with a background in computer science, information technology, or a related field. Additionally, certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) can enhance your marketability and demonstrate your expertise.

What's the Fastest Someone Can Become an IT Support Specialist in Scranton?

In Scranton, the fastest path to becoming an IT support specialist can vary depending on your existing skills and experience. Many community colleges and vocational schools offer accelerated IT support programs that can be completed in as little as a few months. These programs often include hands-on training, industry-recognized certifications, and job placement assistance to help you get started in your new career quickly.

IT Support Classes in Scranton

Scranton is home to several educational institutions that offer IT support classes, each with its own unique curriculum and approach. Here are a few examples:

Lackawanna College

Lackawanna College offers an Associate of Applied Science degree in Information Technology, which includes a concentration in IT support. The program takes two years to complete and covers topics such as computer hardware, software, networking, and customer service. Tuition for the program is approximately $12,000 per year, and admission requirements include a high school diploma or GED.

Scranton University

Scranton University's Continuing Education program provides a variety of IT support classes, including CompTIA A+ certification training and Microsoft Office specialist courses. These classes are typically offered in the evenings or on weekends, making them accessible for working professionals. Prices for these classes range from $500 to $1,000, and the length of the courses varies from a few weeks to several months.

Scranton Technical Institute

Scranton Technical Institute offers a Diploma in IT Support Services, which can be completed in as little as 9 months. The program covers essential IT support skills, including hardware and software troubleshooting, network administration, and customer service. Tuition for the program is approximately $15,000, and admission requirements include a high school diploma or GED.

Online IT Support Classes in Scranton

In addition to the in-person options, Scranton residents also have access to a variety of online IT support classes. These courses allow for more flexibility and can be completed at your own pace, making them a convenient choice for those with busy schedules or who prefer a self-paced learning environment.

Some popular online IT support class providers include Udemy, Coursera, and edX, which offer a wide range of courses in areas such as CompTIA A+, Network+, and Security+ certification preparation.

Free IT Support Classes in Scranton

For those on a budget, Scranton also offers some free or low-cost IT support training options. The Scranton Public Library, for example, hosts regular computer and technology workshops, covering topics like basic computer skills, internet safety, and Microsoft Office applications.

Additionally, the Scranton CareerLink office provides free career counseling and job search assistance, which may include access to IT support training resources and job placement services.

The Certification Process

Obtaining industry-recognized certifications can be a valuable asset for IT support specialists. In Scranton, the most common certifications include CompTIA A+, Network+, and Security+, as well as Microsoft certifications such as the MCSA.

The certification process typically involves passing one or more exams, which test your knowledge and skills in various areas of IT support. Many of the educational institutions mentioned earlier offer preparation courses and exam vouchers to help you navigate the certification process.

Job Environment in Scranton

Scranton's job market for IT support specialists is quite promising, with a range of potential employers in the area. Some of the top employers for IT support roles in Scranton include:

• Geisinger Health System
• The University of Scranton
• Prudential Financial
• Tobyhanna Army Depot
• Scranton School District

These organizations, as well as various small and medium-sized businesses, are constantly in need of skilled IT support professionals to maintain their technology infrastructure and provide assistance to their employees.

Final Thoughts

Scranton's growing job market and the availability of diverse IT support classes make it an attractive destination for those seeking to become IT support specialists. Whether you're just starting or looking to advance your career, the city offers a wealth of opportunities to acquire the necessary skills, certifications, and experience to land a rewarding IT support job and earn a competitive salary.

Are you thinking about a job change or wanting to learn more about different career paths? Feel free to check out these additional articles:

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• Software Developer Training in Scranton