What is an IT Support Specialist?

An IT support specialist, also known as a computer support specialist, is a professional who provides technical assistance and support to users of computer systems and software. Their primary responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, and providing guidance and training to end-users. IT support specialists play a crucial role in ensuring the smooth operation of an organization's technology infrastructure.

Training Requirements

To become an IT support specialist, individuals typically need a combination of technical skills, problem-solving abilities, and customer service expertise. While formal education is not always required, many employers prefer candidates with a relevant degree or certification, such as an associate's degree in computer science or information technology. Additionally, many IT support specialists obtain industry-recognized certifications, such as the CompTIA A+ or Microsoft Certified Solutions Associate (MCSA), to demonstrate their expertise and increase their employability.

Becoming an IT Support Specialist in Omaha

In Omaha, the path to becoming an IT support specialist can be achieved relatively quickly. Many local colleges and technical schools offer IT support classes and programs that can be completed in as little as a few months. These programs typically cover a range of topics, including hardware and software troubleshooting, network administration, and customer service.

IT Support Classes in Omaha

Metropolitan Community College

Metropolitan Community College (MCC) in Omaha offers an IT Support Specialist certificate program that can be completed in as little as one semester. The program covers topics such as computer hardware, software, networking, and customer service. The cost of the program is approximately $3,500, and students must have a high school diploma or GED to enroll.

University of Nebraska at Omaha

The University of Nebraska at Omaha (UNO) offers an IT support specialist concentration within their Bachelor of Science in Information Science and Technology degree program. This program takes four years to complete and covers a comprehensive curriculum, including courses in programming, database management, and cybersecurity. The cost of the program varies depending on the student's residency status, but it typically ranges from $8,000 to $20,000 per year.

Bellevue University

Bellevue University, located just outside of Omaha, offers an Associate of Science in IT Support degree program that can be completed in as little as two years. The program covers topics such as desktop support, network administration, and project management. The cost of the program is approximately $27,000, and students must have a high school diploma or GED to enroll.

Exploring a Career in IT Support Outside Omaha

For anyone looking to become a IT Support Specialist but is in a different state, your opportunity to work as a IT Support Specialist might be found in Charleston, Grand Rapids, Miami, Pittsburgh, or Urban Honolulu. Should these not be viable options, Dreambound eases the process of discovering and comparing IT Support classes with a zip code-based search. With the drive to succeed and the support of resources like Dreambound, anyone can forge a successful path in technical and communications, no matter where they are.

Online and Free IT Support Classes in Omaha

In addition to the in-person IT support classes available in Omaha, there are also several online options for those who prefer a more flexible learning environment. Many of the local colleges and universities offer online IT support courses, and there are also a variety of free online resources, such as Coursera and edX, that provide IT support-related content.

Certification Process

To become a certified IT support specialist, individuals often pursue industry-recognized certifications, such as the CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). These certifications demonstrate a candidate's technical skills and knowledge, and they are highly valued by employers in the IT industry. The certification process typically involves passing one or more exams, which can be taken at authorized testing centers in Omaha.

Job Environment in Omaha

Omaha's thriving tech industry and diverse economy offer a range of employment opportunities for IT support specialists. Potential employers include local tech companies, healthcare organizations, financial institutions, and government agencies. According to the Bureau of Labor Statistics, the average IT support specialist salary in Omaha is $50,000 - $60,000 per year, making it a lucrative career path for those interested in the field.

Final Thoughts

Omaha's promising job market and variety of IT support classes make it an attractive destination for those looking to become an IT support specialist. With a range of training options, from short-term certificate programs to comprehensive degree programs, individuals can easily find the resources they need to develop the skills and knowledge required for this in-demand career. Whether you're interested in in-person classes or online learning, Omaha offers a wealth of opportunities to help you become an IT support specialist and land a well-paying job in the city's thriving tech industry.

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