What is an IT Support Specialist?

An IT support specialist, also known as a computer support specialist, is a professional who provides technical assistance and troubleshooting services to individuals and organizations. Their primary responsibilities include diagnosing and resolving hardware and software issues, providing user support, and ensuring the smooth operation of computer systems and networks.

Training Requirements

To become an IT support specialist, you typically need to have a combination of technical skills, customer service abilities, and problem-solving aptitude. Many employers prefer candidates with a bachelor's degree in computer science, information technology, or a related field. However, some entry-level positions may only require a high school diploma or an associate's degree, along with relevant certifications and hands-on experience.

What's the Fastest Someone Can Become an IT Support Specialist in Des Moines?

In Des Moines, the fastest path to becoming an IT support specialist can vary depending on your existing education and experience. Some individuals with a strong background in technology or IT-related fields may be able to obtain the necessary certifications and skills in as little as a few months through intensive training programs or bootcamps. Others may choose to pursue a more traditional route, such as an associate's degree program, which can be completed in around two years.

IT Support Classes in Des Moines

Des Moines offers a variety of IT support classes to cater to the diverse needs of aspiring IT professionals. Here are a few examples:

1. Des Moines Area Community College (DMACC): DMACC offers an Associate of Applied Science (AAS) degree in Computer Systems and Networks, which includes coursework in hardware, software, networking, and technical support. The program takes around two years to complete and costs approximately $5,000 per year for in-state students.

2. Iowa State University: Iowa State University's College of Engineering provides a Bachelor of Science (BS) degree in Computer Engineering, which covers topics such as computer architecture, software development, and IT support. The program takes four years to complete and costs around $10,000 per year for in-state students.

3. Midwest Technical Institute: Midwest Technical Institute offers a Diploma in IT Support Specialist, a hands-on program that can be completed in as little as 10 months. The program focuses on hardware troubleshooting, software installation, and customer service skills. The tuition cost is approximately $15,000.

4. IT-oLogy: IT-oLogy, a nonprofit organization in Des Moines, provides various IT support training courses, including CompTIA A+ certification preparation, Network+ certification, and Cybersecurity Fundamentals. These classes range from 4 to 8 weeks in duration and cost between $1,000 and $2,500.

Exploring a Career in IT Support Outside Des Moines

If this article has sparked your interest in becoming a IT Support Specialist, but you're not in the same state, don't let that hold you back. You have the chance to pursue a career as a IT Support Specialist in places like Atlanta, Jacksonville, Louisville/Jefferson County, Phoenix, or San Diego. And if none of these locations fit, Dreambound makes it easy for anyone, anywhere, to find and compare IT Support classes just by searching with their zip code. With a bit of determination and the right tools at your disposal, stepping into a successful technical and communications career is completely doable, no matter your current location.

Online and Free Options in Des Moines

In addition to the in-person IT support classes, Des Moines also offers online and free options for individuals interested in pursuing an IT support career.

1. Online Courses: Platforms like Udemy, Coursera, and edX offer a wide range of online IT support courses that can be accessed from anywhere in Des Moines. These courses cover topics such as CompTIA A+, Network+, and IT helpdesk support, and can be completed at your own pace.

2. Free Resources: The Des Moines Public Library and local community centers often provide free IT support workshops and training sessions. These resources can be valuable for individuals who are just starting their journey in the IT field or looking to upskill on a budget.

Certification Process

To become a certified IT support specialist, individuals typically need to pass one or more industry-recognized certifications, such as the CompTIA A+ or CompTIA Network+. These certifications demonstrate proficiency in hardware, software, and networking fundamentals, and are highly valued by employers in the IT support field.

The certification process usually involves passing a series of exams, which can be taken at authorized testing centers in Des Moines. The cost of these certifications can range from $200 to $400 per exam, and they are often valid for a period of three years before needing to be renewed.

Job Environment in Des Moines

Des Moines is home to a thriving IT support job market, with a variety of potential employers for IT support specialists. Some of the major companies and organizations that hire IT support professionals in the city include:

• Wells Fargo
• Nationwide Insurance
• Principal Financial Group
• Meredith Corporation
• Kum & Go
• Des Moines Public Schools
• Iowa Department of Transportation

The job environment for IT support specialists in Des Moines is generally positive, with a growing demand for skilled professionals and competitive salaries. According to the Bureau of Labor Statistics, the median annual salary for computer support specialists in the Des Moines metropolitan area is around $50,000 - $60,000, which is slightly higher than the national average.

Final Thoughts

Des Moines offers a wealth of opportunities for individuals interested in becoming IT support specialists. With a range of training options, from community college programs to intensive bootcamps, and a thriving job market, Des Moines is an excellent place to launch or advance your career in IT support. Whether you're looking to become an IT support specialist or simply want to enhance your technical skills, the city's diverse educational resources and growing technology sector make it an ideal destination to pursue your goals.

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