What is an IT Support Specialist?

An IT Support Specialist, also known as a Help Desk Technician or Technical Support Specialist, is a professional responsible for providing technical assistance and troubleshooting solutions to users experiencing issues with their computer systems, software, or other technology-related problems. They serve as the first point of contact for individuals or organizations seeking IT-related support, and their primary duties include diagnosing and resolving hardware and software issues, providing guidance on the use of various applications, and ensuring the smooth operation of technology infrastructure.

Training Requirements

To become an IT Support Specialist, individuals typically need to possess a combination of technical knowledge, problem-solving skills, and customer service abilities. While a formal degree is not always required, many employers prefer candidates with a background in computer science, information technology, or a related field. Additionally, IT Support Specialists often benefit from obtaining industry-recognized certifications, such as CompTIA A+, CompTIA Network+, or Microsoft Office Specialist (MOS), which demonstrate their proficiency in specific areas of technology.

Becoming an IT Support Specialist in Denver

The time it takes to become an IT Support Specialist in Denver can vary depending on an individual's prior experience, educational background, and the specific training program they choose to pursue. Some individuals may be able to become an IT Support Specialist in as little as a few weeks by completing a short-term training program or boot camp. However, for those seeking a more comprehensive education, a two-year associate's degree or a four-year bachelor's degree in a relevant field may be more appropriate.

IT Support Classes in Denver

Denver offers a variety of IT support classes to help aspiring professionals develop the necessary skills and knowledge to succeed in this field. Here are a few examples:

1. Front Range Community College: Front Range Community College offers an Associate of Applied Science (AAS) degree in Computer Information Systems with a specialization in IT Support. This two-year program covers topics such as computer hardware, software, networking, and customer service, preparing students for entry-level IT support roles. The program costs approximately $4,000 per year for in-state students and $8,000 per year for out-of-state students.

2. Arapahoe Community College: Arapahoe Community College provides a Certificate of Completion in IT Support, which can be completed in as little as one semester. This program focuses on the fundamentals of computer hardware, software, and operating systems, equipping students with the skills needed to provide technical support. The cost of the program is around $2,500.

3. Denver Coding Academy: Denver Coding Academy offers a 12-week IT Support Specialist bootcamp, designed to provide students with the hands-on training and industry-recognized certifications required to become an IT Support Specialist. The program costs $11,995 and includes job placement assistance.

4. Udemy Online Courses: For those seeking more flexible and affordable options, Udemy offers a wide range of online IT support courses, ranging from beginner-level introductions to advanced topics. Prices for these courses typically range from $10 to $200, depending on the course content and instructor.

Exploring a Career in IT Support Outside Denver

If you've been reading this article and aspire to become a IT Support Specialist, but you reside in a different state, rest assured that achieving your goal is still within reach. You might consider exploring opportunities to become a IT Support Specialist in Allentown, Kansas City, Louisville/Jefferson County, Poughkeepsie, or Tulsa. Don't worry if you haven't found your location among these, because Dreambound makes it easier than ever to pursue your dreams regardless of your location by simplifying the process of finding and comparing IT Support classes through a convenient search by zip code. With dedication and access to the right resources, you can confidently pursue a successful career in technical and communications, no matter where you live.

Online IT Support Classes in Denver

In addition to the in-person IT support classes available in Denver, there are also several online options for those who prefer a more flexible learning environment. Many of the local colleges and universities, such as Front Range Community College and Arapahoe Community College, offer online versions of their IT support programs, allowing students to complete their coursework remotely. Additionally, online platforms like Udemy, Coursera, and Pluralsight offer a variety of IT support-related courses that can be accessed from anywhere.

Free IT Support Classes in Denver

While most IT support classes in Denver come with a cost, there are a few free options available for those on a tight budget or looking to explore the field before committing to a paid program. The Denver Public Library, for example, offers free computer and technology classes, including introductory courses on hardware, software, and troubleshooting. Additionally, some local community organizations and nonprofits may provide free or low-cost IT support training programs.

IT Support Certification Process

To become a certified IT Support Specialist, individuals often need to pass one or more industry-recognized certifications, such as the CompTIA A+ or CompTIA Network+ certification. These certifications demonstrate a candidate's proficiency in hardware, software, networking, and customer service, and are highly valued by employers in the IT support field.

The certification process typically involves passing a series of exams, which can be taken at authorized testing centers in Denver or through online proctoring services. The cost of these certifications can range from $200 to $400 per exam, and many IT support training programs include exam preparation and testing as part of their curriculum.

Job Environment for IT Support Specialists in Denver

Denver's thriving technology sector provides numerous job opportunities for IT Support Specialists. Potential employers in the city include large tech companies, such as Comcast, Dish Network, and CenturyLink, as well as smaller IT service providers, healthcare organizations, and government agencies. The city's strong economy and growing demand for skilled IT professionals have led to competitive salaries for IT Support Specialists, with the average annual salary in Denver ranging from $45,000 to $65,000, depending on experience and certifications.

Final Thoughts

Denver's promising job market and the availability of a diverse range of IT support classes make it an attractive destination for those looking to become an IT Support Specialist. Whether you choose to pursue a formal degree program, a short-term bootcamp, or online courses, the city offers ample opportunities to develop the necessary skills and earn industry-recognized certifications to land a rewarding IT support job and earn a competitive salary.

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