What is an IT Support Specialist?

An IT Support Specialist, also known as a Help Desk Technician or Technical Support Specialist, is a professional responsible for providing technical assistance and troubleshooting to individuals or organizations experiencing issues with their computer systems, software, or other technology-related problems. These individuals play a crucial role in ensuring the smooth operation of an organization's technology infrastructure, helping to maintain productivity and efficiency.

Training Requirements

To become an IT Support Specialist, individuals typically require a combination of education, training, and relevant experience. Many employers prefer candidates with a postsecondary degree, such as an Associate's degree in Information Technology, Computer Science, or a related field. Additionally, industry-recognized certifications, such as CompTIA A+, can demonstrate proficiency and enhance an individual's employability.

What's the Fastest Someone Can Become an IT Support Specialist in Akron?

In Akron, the fastest path to becoming an IT Support Specialist can vary depending on an individual's prior experience and educational background. Some individuals with a strong technical aptitude and relevant coursework may be able to obtain the necessary certifications and land an entry-level IT support position within a few months. However, for those without prior experience, a more typical timeline may involve completing a relevant degree program, which can take 1-2 years, followed by obtaining industry certifications and gaining practical experience through internships or entry-level roles.

IT Support Classes in Akron

Akron offers a variety of IT support classes to help individuals prepare for a career as an IT Support Specialist. Here are a few examples:

Akron Community College

• Program: Associate of Applied Science in Information Technology
• Length: 60 credit hours (can be completed in 2 years)
• Tuition: Approximately $5,000/year (in-state students)
• Overview: This institution offers an Associate of Applied Science degree in Information Technology, with a concentration in IT Support, covering topics such as computer hardware, software, networking, and customer service.

University of Akron

• Program: Bachelor of Science in Computer Information Systems
• Length: 120 credit hours (can be completed in 4 years)
• Tuition: Approximately $12,000/year (in-state students)
• Overview: The University of Akron provides a Bachelor of Science in Computer Information Systems, which includes coursework relevant to IT support. Students learn about system administration, database management, and project management.

Akron IT Training Academy

This specialized IT training center offers a variety of IT support classes, including CompTIA A+ certification preparation, Network+ certification preparation, and IT Help Desk training. The classes range from 2–5 days in length and are priced between $500 and $1,500 per course.

Exploring a Career in IT Support Outside Akron

If you've been reading this article and aspire to become an IT Support Specialist, but you reside in a different state, rest assured that achieving your goal is still within reach. You might consider exploring opportunities to become a IT Support Specialist in Albuquerque, Greensboro, McAllen, Sacramento, or San Diego. Don't worry if you haven't found your location among these, because Dreambound makes it easier than ever to pursue your dreams regardless of your location by simplifying the process of finding and comparing IT Support classes through a convenient search by zip code. With dedication and access to the right resources, you can confidently pursue a successful career in technical and communications, no matter where you live.

Online and Free IT Support Classes in Akron

In addition to the in-person IT support classes available in Akron, there are also online and free options for those interested in pursuing this career path.

Online options include courses offered through platforms like Udemy, Coursera, and edX, which provide flexibility for individuals who need to balance work, family, and education. These online classes cover a wide range of IT support topics and often include self-paced learning and virtual instructor support.

For individuals seeking free IT support classes, the Akron-Summit County Public Library offers a variety of technology-related workshops and training sessions, including basic computer skills, internet safety, and software applications. These classes are open to the public and provide a cost-effective way for aspiring IT Support Specialists to enhance their skills.

Certification Process

Obtaining industry-recognized certifications is a crucial step in becoming an IT Support Specialist. The most common certification for this field is the CompTIA A+ certification, which demonstrates proficiency in hardware and software troubleshooting, as well as customer service skills. The certification process typically involves passing two exams, which can be taken at authorized testing centers in Akron.

Job Environment in Akron

Akron's job market for IT Support Specialists is quite promising, with a range of potential employers seeking skilled professionals in this field. Some of the major employers of IT Support Specialists in Akron include:

• Goodyear Tire & Rubber Company
• FirstEnergy Corp.
• Summa Health System
• Akron Children's Hospital
• The University of Akron

These organizations and others in the region rely on IT Support Specialists to maintain their technology infrastructure, troubleshoot issues, and provide technical assistance to their employees and customers.

Final Thoughts

Akron's thriving job market and the availability of various IT support classes make it an attractive destination for individuals interested in pursuing a career as an IT Support Specialist. Whether you're looking to begin a new career or enhance your existing skills, the city offers a range of options to help you become an IT Support Specialist and secure a well-paying job in this in-demand field.

If you're considering a career shift or curious about different professional paths, Dreambound has written many guides to help you in making informed decisions. Here are a few:

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