CTI’s Help Desk Professional Training Program provides more than just technical knowledge in networking, operating systems, computer repair and hard disk management. We teach and train our students how to manage customer expectations, so they are able to offer guidance and practical advice with professionalism and poise. In today’s technology-driven work environment, help desk professionals often face the challenge of interacting with distressed, confused, frustrated and often irritated individuals who need assistance. Plus, those who seek expert help by phone, chat or email are often in a hurry to solve their problem. Being a help desk professional can be a challenge without proper training. Students who attend the program need little or no prior experience with computers. Students finish the Help Desk Professional Training Program with technological expertise, a renewed sense of purpose, better listening skills, verbal skills, patience, poise and practical strategies for dealing with help desk issues.