Phlebotomists play a crucial role in healthcare by collecting blood specimens using standard techniques. Their responsibilities extend beyond blood draws to include record checks, patient identification verification, specimen processing, and patient instruction for other specimen collections such as urine, stool, and sputum. Phlebotomists must be proficient in routine, non-routine, and challenging blood draws, selecting appropriate supplies, and adjusting techniques for various tests. A deep understanding of laboratory operations and the impact of collection techniques on test results is essential.

Phlebotomists must also be well-versed in the Patient’s Bill of Rights, HIPAA compliance, patient-based care, and communication skills.